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FAQ: FREQUENTLY ASKED QUESTIONS
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General Faq
Pricing
Shipping
Support
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General Faq
- Where are you located?
We are located 1 mile west of Hammond, Louisiana in the town of Baptist on Hwy
190.
Click
Here to see us on the map (Courtesy Mapquest)
- What are your operating hours?
Our operating hours are 8:00 am to 5:00 pm, Monday through Friday.
We are not open on Saturdays.
- Do you have a showroom where I can come and see your machines?
Yes. We have one of the largest showrooms in the south stocked
with our line of woodworking machinery as well as other major
brands of woodworking machinery and accessories.
Pricing
- Why don't you post prices on your website of machinery?
We are a national distributor of woodworking machinery with dealers
in certain parts of the country and cannot post prices for
that reason.
Shipping
- How much does it cost to ship one of your machines?
We have several shipping companies that we check freight prices
with, so depending on the destination, we may prefer to ship
a machine with a different shipping company that may have a
different price from other companies. Therefore the best way
to get a quote on shipping is to give us a call ask us shipping
costs. We will need to know the machine that you are interested
in as well as the destination zip code.
- What are your terms for shipping?
We normally ship FOB our Louisiana warehouse. We do not have
any loading charges, but the customer is responsible for the
shipping charges from our warehouse to their shop. We sometimes
ship freight collect, which means you write the truck driver
a check for the shipping charges upon delivery, but we do not
ship COD. The machine itself must be paid for before being
loaded onto the truck.
- Can the trucking company deliver the machine to our house?
It depends, your house must be accessible to a tractor-trailer
truck. This means no low power lines, weight restrictions or
tight turns. It is probably best to call us and ask.
- Will the trucking company unload the machine for me?
Truck drivers are not required to give any assistance unloading
your machine. They are just required to get the machine to the
rear of their truck. From there, you and your employees or friends
are responsible for getting the machine on the ground and rolled
or packed into your shop. Generally this is called 'curbside
delivery'.
- Can the trucking company call me before delivery of my machine?
It is best for you to call us and get a pro number from us then
call the shipping company and ask about delivery. It is normally
an extra fee to get the shipping company to call you before
delivery.
- What do I do if I recieve a damaged machine?
We try very hard to package our machines so that they do not
get damaged, but sometimes it happens. Upon receiving your
machine inspect your machine in the crate. ALL MACHINES LEAVE
OUR FACILITY FULLY CRATED. Also, inside the crate, the machine
is wrapped in a plastic bag and stretch wrapped. If you do
have any damage (ie. broken boards, holes, tears, etc.)
be sure to note on the freight bill BEFORE the driver leaves.
If you do not note damages, it will be very difficult to get
a freight claim processed.
Support
- How
do i get support for my machinery?
For support you may email mike@extremausa.com or call 1-877-398-7362 and ask for technical support. Please include your model of machine, and serial
number.
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